All membership benefits are for active members in good standing during the term of their membership.

Active Member – person who purchased and have used their membership for 3 consecutive massage sessions.

Good standing – active member who has continuity of membership payments, keeps scheduled appointments, abides by policies and guidelines.

Membership Services – All memberships include your choice of a one hour massage each month. 1st Membership Massage is at the full price all subsequent months in membership are at the membership level plan price.

Rollover Privileges – Members may rollover any unused session to the following month. All Rollover unused sessions must be completed prior to the end of the calendar year purchased in. Any unused rollover sessions will be forfeited on 12/31/20– calendar purchase year. Upon termination of your month to month membership, accumulated member service packages expire and are non-refundable 90 days after you cancel your membership, accumulated member services expire 90 days after the last day of a Prepaid Term Membership, non-transferrable.

Retail Discounts – A 10% discount is given to all members on retail product purchases.

Gift Cards – Members may purchase an unlimited number of gift cards. Restrictions may apply during special member gift card promotions. There are redemption limits for non-members. See Guest Privileges section below. Gift Cards must be present for redemption.

Guest Privileges – Members may bring 1 guest to receive services at the member rate for membership level plan purchased. Guest privileges are limited to three visits within a twelve-month period at member pricing. This limit applies to any visit where the guest:

• Receives services as the guest of a member

Rewards Program – Members participate in our Rewards Program and can earn services and discounts. See Rewards Program section for further details.

Membership Freeze Option – A membership may be frozen for a minimum of one month and a maximum of three months at Huntersville location.

Memberships can only be frozen two times in a 12 month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again. A “freeze fee” may apply.

Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts).

A minimum of one EFT payment must have been made before a membership is eligible to be frozen.

Freezing a membership is completely at the discretion of Tranquil Moments Massage Therapy based on individual circumstances.

Memberships are non-transferable and non-refundable.

Tranquil Moments Massage Therapy must be notified in writing via email (contact@tranquilmomentsmassagetherapy.com) about any changes in address, contact information and/or credit card information.

Guests must follow TMMT rules and regulations. 

Tranquil Moments Massage Therapy  reserves the right to refuse or discontinue services for any reason.

Tranquil Moments Massage Therapy reserves the right to modify/change  rules, regulations, services and pricing with reasonable notice.

Forty-eight hour advance notice is required on any appointment cancellation. Failure to do so will result in a fee equivalent to 100% of the cost of the scheduled service.

Tranquil Moments Massage Therapy  is not responsible for lost or stolen property.

Age requirements for receiving spa services vary by state and local law and 

Tranquil Moments Massage Therapy strictly complies with such laws. In the event there is not a specific regulation in your area, our policy is as follows:

No person will be denied admission based upon race, religion or appearance. CHILDREN UNDER THE AGE OF 12 SHALL BE STRICTLY PROHIBITED FROM ENTERING THE Treatment Room. No children under the age of 18 will be able to receive any service without the express written consent of their parent or guardian. For children 15 and under (or where required by state law), a parent or guardian MUST remain in the treatment room and for all minor children the parent must remain on premises during services.